PROLIVE collects limited personal information when you submit an enquiry through our website contact form or interact with us on social media.
Effective date: September 2026
Version: 1.0 | September 2026
About this policy
This Privacy Policy explains how PROLIVE handles personal information collected through its website and social-media accounts.
The website provides general information and allows you to contact us with an enquiry. It does not currently offer consumer accounts, competitions, surveys, subscriptions or online purchases.
Manassen Foods Australia Pty Limited (ABN 78 001 356 449) operates the PROLIVE brand in Australia. In this policy, “PROLIVE”, “we”, “us” and “our” refer to Manassen Foods Australia Pty Limited.
This policy covers personal information collected through the PROLIVE website and social-media accounts. Manassen Foods Australia may handle personal information in other ways under its general privacy policy. We are not currently aware of any routine disclosure of this information to overseas recipients. If that changes, we will update this policy and, where practicable, identify the countries involved.
Information collected through the website and social media
| When you use the contact form, we collect your name, email address, enquiry category and any information you include in your message. |
We use this information to receive, assess and respond to your enquiry, including product questions, stockist queries and other requests. If you do not provide enough information for us to understand or respond to your enquiry, we may be unable to assist.
Please do not include sensitive personal information in your message unless we have asked you to provide it and it is reasonably necessary for us to handle your enquiry.
Website technology
The website uses essential technology to display pages, stay secure and operate reliably. Our web hosting and security systems may automatically record your IP address, browser and device information, and the date and time of your visit. We use these records only to display the website correctly, maintain security and troubleshoot problems. We do not use them to create consumer profiles or send marketing.
Social media
If you interact with PROLIVE through a social-media platform, including by sending us a message or posting a comment, we may receive your profile name, message, comment and any other information you choose to provide. We use this information to respond to your enquiry and manage our social-media presence.
The social-media platform also handles your information under its own privacy policy and settings. Please review the platform’s privacy information before sharing personal information.
No marketing or consumer database
PROLIVE does not currently use information submitted through the contact form or received through social media for direct marketing. We do not operate a consumer mailing list, CRM marketing database, online competition, product-sampling registration or direct-marketing sign-up through this website. If this changes, we will update this policy and provide any required notice or consent when we collect the information.
How we protect information
We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure. This includes information from the contact form, social media and website operation. We keep personal information only for as long as needed to respond to enquiries or meet operational, security or legal requirements.
Your privacy rights
| If you think PROLIVE holds personal information about you, you can ask to access or correct it. |
You may also contact us with a privacy question or complaint. We may need to verify your identity before responding to a request.
We will respond within a reasonable time. If we cannot give you access to your information or correct it, we will explain the lawful reason.
Contact us
For customer service, privacy questions, access or correction requests, or complaints, complete the contact form on the Contact Us page of the PROLIVE website. You can also write to Manassen Foods Australia Pty Limited at the postal address below.
We will handle privacy enquiries and complaints fairly. We will review your concerns, may ask for more information and will respond within a reasonable time.
| Contact method | Details |
| Online | Complete the contact form available on the Contact Us page of the PROLIVE website. |
| Postal address | Manassen Foods Australia Pty Limited 8 Interchange Drive Eastern Creek NSW 2766 Australia |
If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.
Changes to this policy
Before adding features that collect or use more personal information—such as accounts, subscriptions, promotions, analytics or advertising tools—we will update this policy to explain what we collect and how we handle it.
We may also update this policy if our website, social-media practices, business practices or legal obligations change. The current version will show its effective date.